CLIENT SERVICE CHARTER (CSC) WORKSHOP
The rationale of this workshop based on its essence to offer practical experience on management of clients’ service processes as well as preparation and development of Clients Service Charter document.
Course Objectives
- To expose participants with key concepts of CSC.
- To facilitate a deeper understanding of the processes involved in preparing and managing CSC.
- To enhance participants to prepare their own CSC
Course Content
- Overview of Clients’ Service Charter concepts.
- Steps and key issues for preparing clients’ service charter.
- Preparation of effective clients’ service charter document.
- Effective management of CSC activities.
Targeted Group
All Heads of department, HR Officers, Planning Officers and any other interested employee.
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